
"But it's SO obvious!" – and other lies we tell ourselves
How I learned that my friend isn't stupid, I just suck at explaining. Why good onboarding is the difference between success and 'meh, whatever'.
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"Write a response to this customer complaint about shipping delays"
"Dear Customer, We apologize for the delay. Shipping times can vary. We appreciate your patience and understanding. Thank you for your business."
Generic template that could apply to any company. Doesn't reference your policies, tone, or compensation options.
"Write a response to this customer complaint about shipping delays"
"Hi [Name], I'm sorry your order is delayed. According to your shipping policy, orders typically arrive in 5-7 days. Since we're past that window, I'd like to offer you a 20% discount on your next purchase as outlined in your customer service guidelines. Your order is now expedited and will arrive by..."
References your actual policies. Uses your brand voice. Offers specific compensation per your guidelines.
10x more relevant•5hrs saved weekly•90% fewer revisions
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How I learned that my friend isn't stupid, I just suck at explaining. Why good onboarding is the difference between success and 'meh, whatever'.

Remember that coworker copy-pasting ChatGPT? We built the tool I wished existed back then. Inject context into any AI with one keyboard shortcut. No more copy-paste.

From watching a coworker copy-paste ChatGPT responses into Google Docs to building a shared AI memory for teams in weeks. Here's the origin story.